Being an arm of the British-Telecommunications group; the EE reaches 99 percent residents of United Kingdom with its second and fourth generation networks. EE was set up as a joint-venture of France Telecom (known now-a-days as Orange) with Deutsche Telekom (known now with a name of T - Mobile) both the companies have fifty percent share in this merger. With a subscriber base of more than thirty million customers in United Kingdom, it is a proud people friendly mobile-operator-network in country. In first month of 2016 EE was acquired by the British Tele communications with brand being allowed to exist as it is. EE has its head quarters set up in civil parish town of Hertfordshire known as Hatfield. EE has its main-offices in more than ten cities. It has a dedicated EE customer services which is in a combined form of triplets Plusnet, B.T. and EE.
Mobile-network know how
Mobile-to-mobile communication takes place with the help of a unit called MTSO. The entire service provider area is split up into small units called as cells. These may be few hundred meters in size. When a call is made, your mobile-phone would scan to find towers having best signal-strength before proceeding with placing the call. Once the tower is found, a request is sent for the called number if it exists in the network.
- By the way, validation of the numbers dialled, is done by algorithms that run in the computer systems in towers also known as the base-station. The nearest tower itself will discard the call request if it does not meet mobile-number standards. Once validation returns true; the tower further checks its directory whether the destination number is present with it. If not it will signal out to other nearby towers for the same.
- Tower which holds destination phone-number details is called as the base station of called mobile-phone (destination mobile-phone). Once it finds the records, the cell phone of the intended person is notified of the incoming call and the phone rings.
- Once the call is picked up the path is saved temporarily and constantly monitored for signal-strength variations by the MTSO. If any of the parties, the one who called and the one who is being called is moving, then the calls are handled through a mechanism called as hand-off or hand-over. This process happens when he subscriber nears the edges of the cell, which would mostly be an overlapping area of two base stations.
- While moving to the adjacent base station the signal-strength of the previous base station will drop and the new base station will have stronger signal-strength. The switch to the new base station is made by the MTSO in the background without even us noticing the change. And our call goes on. EE has all these systems set in place and they work twenty four hours a day and for seven days a week without break.
EE quick help
In order to reach EE for questions and complains the EE contact number that will be the most useful at times is 0800 956 6000, and 07953 966 250, if you are using any text phone just dial the mentioned numbers prefixed with `18001`.
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